I am Denis Fabián López Araya and I live in Guanacaste, Costa Rica, in the Tamarindo area. I have ten years of experience in customer service in English and Spanish: technical support, luxury hospitality, Amazon and, from 2021 to 2026, the front desk of a real estate law firm. In all of them the base is the same: keep the operation organized and follow every case from start to finish.
Now I work in web development. I build websites, and with Claude I add whatever else a project needs. I run two projects of my own, WEBSDL and Expat Services CR, and I designed and maintain this page myself.
My main project
I built it so a business can have a good website without spending a lot of money. So far I have built and I maintain six client sites, and I keep templates by industry ready to adapt: gym, clinic, café, event venue, lodging and optical shop. The goal is that the owner gets a site ready to use, and can change text and photos later without breaking anything.
How I work
Every page starts by understanding the business and who it wants to sell to. The design, the text and everything else are based on that.
I use artificial intelligence tools, such as Claude, for design and development. First I research the business, the target customer and the keywords; then I build the site and keep it up to date.
Another project
I founded it with Valeska Ruiz, who has a degree in business administration. Many foreigners who move to Costa Rica end up not knowing where or how to handle the paperwork; we are building a place where they get clear guidance in their own language. Still in development: for now I am setting up the site and organizing the content.
The idea came from my job. For five years I was at GM Attorneys at Law, a real estate law firm in Tamarindo, as the first point of contact for international clients: case tracking, documentation, billing and company records. There I saw directly how confused people are when they move to the country, and how much it helps to have someone explain the process in their language.
GM Attorneys at Law · Tamarindo
First point of contact for international clients at a real estate law firm. Tracking active cases, documentation, billing and reviewing company records in the internal system.
What I gained: reliable case tracking and follow-up, and direct contact with international clients.
Amazon
Three departments at once: Retail, Prime Video and Account Change. High volume of international customers, orders, returns and unauthorized charges.
What I gained: speed, volume, and learning a new system in days, not months.
W Costa Rica, Marriott
Concierge team at a luxury hotel. Reservations, activities and requests from international guests by phone, chat and email, all managed in the hotel's internal system.
What I gained: coordinating people and suppliers under time pressure, with a service standard that stays high.
AT&T U-Verse
Calls from U.S. customers with internet, TV and phone problems. I found the cause, guided them step by step, and did not close the case until the service worked again.
What I gained: my technical base, and the habit of explaining technical things to non-technical people without making them feel bad.
Universidad San Marcos, Costa Rica
Online and asynchronous. I study while I work.
If you want to talk about a website or ask me something, send me an email. I reply in English or Spanish.